As a music aficionado, I have hundreds of songs from multiple decades and genres of music downloaded on my iPod. Listening to Anya Grundman of NPR Music describe the vibrant, unconventional site they have created, I found myself intrigued and inspired.
For so long, we have been passive consumers of music, waiting for major record labels to release albums (yes, I remember vinyl well), CD's, music videos, and songs. Now thanks to the internet, there is a global sharing of the love of music. I have discovered artists, songs, and performances that I never knew existed thanks to YouTube.
NPR Music is an exciting example of the opportunities for multimedia success and audience participation. To expose people to 200 diffferent public radio streams, live concerts, documentaries and special progams through audio, video, and thoughtful written critiques is a fine example of customer service.
We have been challenged in the Specialized Journalism program to think first of the customer as we formulate our plans for entrepreneurial ventures. NPR Music is appealing to music lovers, their customers, on multiple levels. I love the creativity of "Tiny Desk Concerts" that place performers in unusual settings, where they adapt and flourish. It reminds me of MTV's brilliant "Unplugged" series - taking great musicians and hearing them in their purest, acoustical form. I loved the story of the drummer who couldn't bring his drum set to the "Tiny Desk Concert" setting, but knocked it out on a red suitcase!
The fact that NPR Music is curating the vast amount of music out there, integrating radio with the web and on mobile devices is a valuable customer service. It also presents heartening opportunities for former traditional mainstream journalists. Where a music critic was formerly only able to write about a live event after the fact, NPR Music is encouraging their reporters to bring the audience into the room, reaching people where they are with online streams and live chats.
Anya Grundman said, "The edges are open..." and that is wonderful news for creative journalists willing to learn and experiment with new skill sets, who have been boxed into one medium for most of their careers. In many newsrooms, there is a "one-way" mentality. This is the way we do it, have always done it, must continue to do it. That is changing, because of necessity, but it's often met with fear and lamentation. The fact that NPR Music encourages its staffers to reach out of their comfort zone and go find applications to fit their own creative interests and their customers' desires is heartening.
The spirit of "Yes, We Can!" is contagious. Obviously we saw that with the election of our new president, and the fact that NPR Music is blurring the lines of traditional arts journalism with enthusiasm and energy is exciting, indeed. It fits the new model of the music industry, where there is a new global , participatory audience.
The other presentation that particularly resonated with me was the Cedar Rapids Gazette. While all newspapers have created websites, this Iowa newspaper went for the "Community Connection."
As a resident of a small suburb within Los Angeles, I do believe that most people appreciate and are searching for a sense of community. In La Canada Flintridge, where I live, the Outlook newspaper provides that connectedness. From local politics to news to school and sports news, I would venture to say that nearly every one of the town's residents reads this weekly newspaper often.
It is easy to see how you could go "hyperlocal" on line in places like La Canada Flintridge and Cedar Rapids. It is, however, a challenge to many areas of a huge metropolitan area, where the community is more difficult to define.
When presenter Steve Buttry talked about covering local choruses and book clubs, my classmate, Chris Jenkins, leaned over and whispered, "Just because it's happening doesn't make it news." I think that is a valid point, but you do have to admire the effort to embrace citizen journalists, and allow parents to post videos of their local high school plays and sporting events. On the web, unlike in a print publication, there is endless space to explore the kinds of journalism that might attract and keep your audience engaged.
I saw the results of a connected community through social networking during the recent Station Fire. The local TV stations (including my own) did little coverage of the blaze during the first few days, partly because of a bigger fire burning in Palos Verdes, and partly because there were no structures threatened in the La Canada area. The print publications were obviously way behind the fire in terms of immediacy. Facebook became the go-to site for La Canada, Pasadena, Altadena, and La Crescenta residents, anxious to share the latest on evacuations, relief efforts and fire updates.
Is the Cedar Rapids Gazette's model the future of print media on the web? It certainly challenges traditional media to redefine its boundaries. For me, as I go forth and try to create an entrepreneurial brand for myself, it reinforces the fact that whatever I do must be inclusive of the audience I am trying to reach.
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